1. The service

Mitra CRM is a cloud-based business management software (“Service”) offering GST billing, inventory, expenses, staff & attendance, customer management, messaging and reports, provided on a subscription basis. The Service is accessed online through a web browser; no physical goods are shipped.

2. Eligibility and account

• You must be at least 18 years old and legally capable of entering into a binding contract in India.
• You are responsible for keeping your login credentials confidential and for all activity under your account, including users you invite to your business.
• You must provide accurate registration and billing information and keep it updated.

3. Subscription plans, fees and payment

• Plans, features, limits and prices are displayed on our Pricing page. All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• A free plan and/or free trial may be offered. At the end of a trial, continued use of paid features requires purchasing a paid plan.
• Payments are processed securely through our third-party payment gateway partner. By making a payment you also agree to the gateway's terms.
• Paid subscriptions are for the billing period chosen (monthly/yearly). Access to paid features is activated after successful payment confirmation.
• We may change prices with at least 15 days' notice; changes apply from your next renewal.

4. Renewal, cancellation and refunds

Cancellation and refund terms are described in our Cancellation & Refund Policy, which forms part of these Terms.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws (including GST, tax and data-protection laws).
• Send spam, unsolicited or unlawful messages through the email/SMS/WhatsApp features. You are responsible for obtaining consent from your recipients and complying with TRAI and WhatsApp/DLT regulations.
• Upload malicious code, attempt to gain unauthorised access to other tenants' data, reverse-engineer, scrape or resell the Service.
• Exceed the fair-use limits of your plan or circumvent plan restrictions.

6. Your data and ownership

• All business data you enter remains your property. You grant us a limited licence to host, process and back up this data solely to provide the Service.
• You are responsible for the accuracy and legality of your data, including invoices and tax details generated using the Service.
• We maintain strict tenant isolation and take reasonable backups, but you should also export your data periodically.

7. Intellectual property

The Service, including its software, design, logos and content (excluding your data), is owned by PAN MITRA and protected by applicable intellectual-property laws. No rights are granted except the limited right to use the Service under these Terms.

8. Availability and support

We aim to keep the Service available 24×7 but do not guarantee uninterrupted access. Planned maintenance will be notified where practical. Support is provided via the in-app Support section and email during Indian business hours.

9. Suspension and termination

• We may suspend or terminate your account for non-payment, breach of these Terms, or activity that threatens the security or integrity of the Service.
• You may cancel your subscription at any time from the Subscription page. Data is retained for 90 days after expiry and may thereafter be deleted.

10. Disclaimer of warranties

The Service is provided “as is” and “as available”. We do not warrant that it will be error-free, or that reports and tax computations are a substitute for professional accounting or legal advice. You remain responsible for your statutory filings.

11. Limitation of liability

To the maximum extent permitted by law, PAN MITRA shall not be liable for any indirect, incidental, special or consequential damages, loss of profits, data or business. Our total liability for any claim shall not exceed the subscription fees paid by you in the 3 months preceding the claim.

12. Indemnity

You agree to indemnify and hold harmless PAN MITRA from any claims, losses or expenses arising from your use of the Service, your data, or your violation of these Terms or applicable law.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the competent courts in India. Before initiating legal proceedings, parties agree to attempt to resolve the dispute amicably by contacting us.

14. Changes to these Terms

We may modify these Terms from time to time. Material changes will be notified by email or in-app notice. Continued use after the effective date constitutes acceptance.

Contact us

For any questions about this policy, please contact:

PAN MITRA
Address: Ramteerth Nagar, Belaagvi
Email: panmitra121@gmail.com
Phone: +91 9632456111
Website: https://crm.mitrait.in
Contact form: https://crm.mitrait.in/contact