1. Nature of the product

Mitra CRM is an online software subscription. Access to paid features is activated immediately after successful payment. No physical goods are shipped.

2. Free plan and trial

We offer a free plan / free trial so that you can evaluate the software before paying. We strongly encourage you to use the trial to confirm the product meets your needs before purchasing a paid plan.

3. Cancellation

• You may cancel your subscription at any time from Dashboard → Subscription or by emailing panmitra121@gmail.com from your registered email address.
• On cancellation, your paid features remain active until the end of the current billing period; the subscription will not renew.
• After expiry the account moves to the free plan (subject to its limits). Your data is retained for 90 days so that you can export it or reactivate.

4. Refund eligibility

Situation	Refund
Request within 7 days of your first paid subscription payment	Full refund of that payment (100%)
Duplicate payment or amount debited but plan not activated (technical error)	Full refund of the duplicate/failed amount, or activation of the plan at your choice
Request after 7 days of the first payment	No refund; subscription continues until the period ends
Renewal payments (2nd billing period onwards)	Non-refundable — please cancel before the renewal date to avoid being charged
Upgrade to a higher plan	Pro-rated credit of unused amount is applied to the new plan; no cash refund
Account suspended/terminated for violation of Terms	No refund

5. How to request a refund

1. Email panmitra121@gmail.com from your registered email address with the subject “Refund request”.
2. Include your business name, registered email, payment date, amount and the payment/transaction ID shown on your receipt.
3. We acknowledge requests within 2 business days and communicate the decision within 7 business days.

6. Refund processing time

Approved refunds are issued to the original payment method (card, UPI, net-banking or wallet) through our payment gateway within 5–7 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to reflect in your account. No refund is made in cash or to a different account.

7. Chargebacks

Please contact us before raising a chargeback with your bank — most issues (duplicate payment, activation delay) are resolved within a day. Unjustified chargebacks may lead to suspension of the account.

8. Changes

We may update this policy from time to time; the latest version is always available on this page and applies to purchases made after its effective date.

Contact us

For any questions about this policy, please contact:

PAN MITRA
Address: Ramteerth Nagar, Belaagvi
Email: panmitra121@gmail.com
Phone: +91 9632456111
Website: https://crm.mitrait.in
Contact form: https://crm.mitrait.in/contact